Support, sales, and security

Talk to the people who build BitFire.

Whether you need installation help, are responding to malware, or are evaluating BitFire for a portfolio of sites, your message goes directly to our team.

Contact BitFire

Choose the best way to reach us.

Use the form for the fastest routing. Include your website address and the relevant BitFire request ID or error message when asking for technical help.

Support email

Phone

Normal response timeone business day < 1 hour typical

Monday–Friday, Mountain Time. Active malware incidents are prioritized.

Help us resolve your request faster

Include the website address affected by the issue.
Describe what you expected and what happened instead.
Include request IDs or exact error text when available.
Never send passwords, recovery codes, API keys, or private credentials.

Reporting a vulnerability?Review our PHP security research and disclosure information

Send a message

How can we help?

Required fields are marked with an asterisk.

Name

Company or organization

Phone

Website address

What can we help with?

Number of WordPress sites

Preferred response method Email Phone

Subject

Message Maximum 5,000 characters. Do not include passwords or credentials.

Your information is used only to respond to this request and maintain relevant support records.

Useful resources

You may find the answer immediately.

Getting startedInstallation guide

Install BitFire, complete compatibility checks, and run your first scan.

ConfigurationCore settings

Understand every major protection setting in plain English.

Common questionsSupport FAQ

Find answers about compatibility, performance, bots, and protection.