Back up first
Create a recovery point before deleting files or making broad configuration changes.
BitFire support center
WordPress security help, without the jargon
Install BitFire, configure protection, investigate malware, troubleshoot blocks, and recover safely with practical, plain-English guidance.
Get startedInstall and configure
Manage protectionBots and firewall rules
InvestigateMalware and error logs
Get answersFAQ and direct support
Find the right starting point
What do you need help with?
Choose the situation that best matches your website. You can return here at any time to browse every guide.
New installation
Set up BitFire
Install the plugin, complete the initial checks, and safely enable protection.
Start installation Suspicious websiteScan for malware
Review suspicious files, use AI analysis, and repair or remove confirmed malware.
Open malware guide Legitimate action blockedTune a security rule
Resolve a false block without turning off the protection your website needs.
Troubleshoot a blockSupport library
All BitFire support guides
Step-by-step documentation for WordPress administrators, from first installation through advanced investigation.
Start safely
Get started
Administrator guide
Installation guide
Install BitFire, check hosting compatibility, configure initial protection, and test important website features.
Read the guideConfiguration guide
Core settings
Understand BitFire's browser, bot, firewall, runtime, and system settings with recommended defaults.
Review settingsEveryday administration
Manage protection
Detection and recovery
Investigate a problem
File scanning
Malware scanner
Scan, review, analyze, repair, and safely remove suspicious WordPress files.
Scan and cleanTroubleshooting evidence
Error log
Find useful error details and collect the information support needs to diagnose a problem.
Review errorsAdvanced investigation
Threat Hunter
Look beyond files for hidden processes, scheduled tasks, database malware, rogue users, and persistence.
Hunt hidden threatsMore assistance
Answers and support
Quick answers
Frequently asked questions
Find straightforward answers about BitFire features, plans, compatibility, and common security questions.
Browse the FAQTalk to our team
Contact BitFire
Get help with installation, a suspicious file, an active attack, or an unusual hosting configuration.
Contact supportBefore changing security settings
Use the narrowest safe action.
You rarely need to disable protection to solve a problem. Review the evidence, change one item at a time, and test the affected feature afterward.
Review the evidence
A familiar name or flagged file is not enough by itself to make a security decision.
Ask when uncertain
Leave the item unchanged or restricted and contact BitFire Support for a second opinion.
Still need help?
Send us the details.
Include your domain, what you were trying to do, what happened, and any request ID, error message, file path, or console log shown by BitFire.